What to do if the hotel says they didn't receive the 3rd-party authorization form by check in:
Unfortunately the hotel will almost never reach out to NexTravel when there is a failure with a prepaid or "pay now" reservation.
Go to your NexTravel trip Itinerary and use the steps below to troubleshoot:
- Click the "Send Payment Again" button on the right side of your trip itinerary.
- If the hotel requires a faxed authorization form, ask the hotel for the correct fax number and resend the form.
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If the hotel doesn't accept faxed forms, have them email the digital form or instructions to support@nextravel.com.
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