In the case where the customer books ticketless airline, we will use below macro and sentence to educate our customer that cancelation will need to come through the support team -
We notice that you currently have a reservation with a ticketless low-cost airline, for this type of airlines, it follows sightly different cancelation process. Instead of cancelling your flight online via the Trips page www.nextravel.com/trips and hitting the "Cancel Order" button on the right side of your itinerary, please contact our support team directly!
Our Support Team is open 24-Hours 7 days a week and is always here to help in any way we can! Are you ready to receive a fantastic Customer Service Assistance today? Head to the link here www.nextravel.com/support to find out where and how you can reach us. Always remember WE ARE HERE FOR YOU!
We are here for you,